Privacy Policy

Last updated: June 2026

Creates by Gem is committed to protecting and respecting your privacy. This Privacy Policy explains how your personal information is collected, used, and protected when you visit this website, make an enquiry, commission artwork, or sign up to receive updates.

Who We Are

Creates by Gem is an independent artist business based in the United Kingdom.

If you have any questions regarding this Privacy Policy or how your information is used, please contact:

Email: createsbygem@gmail.com

Information We Collect

We may collect and process the following information:

  • Name

  • Email address

  • Telephone number (if provided)

  • Postal address (for deliveries and commissions)

  • Information submitted through contact or commission enquiry forms

  • Information relating to orders and purchases

  • Technical information such as IP address, browser type, and website usage data

How We Use Your Information

We use your information to:

  • Respond to enquiries and commission requests

  • Process orders and payments

  • Deliver purchased artwork

  • Communicate about commissions and projects

  • Send newsletters or updates where you have opted in

  • Improve the website and user experience

  • Meet legal and accounting obligations

We will only use your personal information where we have a lawful basis to do so.

Marketing Communications

If you subscribe to receive updates, your email address may be used to send information about new artwork, exhibitions, commissions, and special releases.

You can unsubscribe at any time by following the unsubscribe link in emails or by contacting us directly.

Sharing Your Information

Your information will never be sold to third parties.

We may share information with trusted service providers where necessary to operate the website or fulfil orders, including:

  • Website hosting providers

  • Payment processors

  • Delivery and courier services

  • Email marketing providers

These providers are only given the information necessary to perform their services.

Cookies

This website may use cookies to improve functionality and analyse website traffic.

Cookies are small files stored on your device that help the website operate effectively.

You can control or disable cookies through your browser settings.

Data Security

Reasonable measures are taken to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

Personal information will only be retained for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Your Rights

Under UK data protection legislation, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where appropriate

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

Third-Party Links

This website may contain links to third-party websites. Creates by Gem is not responsible for the privacy practices or content of external websites.

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated revision date.

Contact

For any questions about this Privacy Policy or your personal information, please contact:

Creates by Gem
Email: createsbygem@gmail.com